Privacy Policy

LúUNA ("We", "Us", or "Our") is committed to protecting your personal data and ensuring its confidentiality. This Privacy Policy outlines how we collect, process, and safeguard the personal information of visitors and users of the LúUNA website (the "Site"). By using the Site, you consent to the terms outlined in this Privacy Policy.

Data Controller

LúUNA is the data controller responsible for the processing of your personal data in compliance with applicable data protection laws, including the GDPR (for EU residents) and the Indian Personal Data Protection Bill, 2019.

Personal Data We Collect

1. Device Information:
   When you visit our Site, we automatically collect information about your device, including:

   • Web browser type

   • IP address

   • Time zone

   • Cookies installed on your device

   • Individual web pages viewed

   • Search terms or websites that referred you to our Site

   • Interaction data related to your browsing behavior

   We refer to this data as "Device Information."

2. Personal Information You Provide:
   When you register, make a purchase, or fill out any forms on our Site, we may collect personal information, including but not limited to:

   • Full Name

   • Address

   • Email Address

   • Payment Information

   • Telephone Number

   This information is required to fulfill contracts, deliver services, and manage customer relationships.

Why We Process Your Data

Our primary objective is to ensure the security of your data and enhance your experience on our Site. We only collect and process the necessary data for:

• Fulfilling orders and contracts

• Managing your account

• Providing customer support

• Enhancing website functionality and analytics

• Preventing fraudulent or malicious activities

Note: Device Information is used for statistical purposes and abuse prevention. It is not aggregated to identify any individual user unless required by law.

Your Consent and Rights

You have the option to visit our Site without disclosing personal information that can identify you. However, in order to use certain features, such as registering or subscribing to our newsletter, you may need to provide personal data.

If you are uncertain about any mandatory information, feel free to contact us at contact.store@luuna.in.

Your Rights Under Data Protection Laws

If you are a resident of the European Union or other jurisdictions with data protection regulations, you have the following rights:

• The right to be informed about data collection and use

• The right to access your personal data

• The right to rectification of inaccurate or incomplete data

• The right to erasure (right to be forgotten)

• The right to restrict processing

• The right to data portability

• The right to object to data processing

• Rights regarding automated decision-making and profiling

To exercise these rights, contact us at contact.store@luuna.in.

For residents of India, data processing complies with the Personal Data Protection Bill, 2019, which offers similar protections to GDPR.

Data Transfers

We may transfer your personal data outside of your jurisdiction, including to Canada and the United States. If you are an EU resident, we ensure that any data transfers are in accordance with GDPR standards, using appropriate safeguards such as standard contractual clauses.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and monitor website performance. By using our Site, you consent to the use of cookies. You can manage cookie settings in your browser or opt-out by contacting us.

Third-Party Links

Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of such third-party websites. We recommend reviewing their privacy policies before sharing any personal information.

Data Security

We implement administrative, technical, and physical safeguards to protect your personal data from unauthorized access, use, or disclosure. While we strive to ensure the security of your information, no data transmission over the internet can be guaranteed to be 100% secure.

Legal Disclosures

We may disclose your personal data if required by law or in good faith to:

• Comply with a legal obligation or court order

• Protect the safety of individuals

• Prevent fraud or cyberattacks

• Address any government requests
  

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Upon request, we can delete your personal data unless otherwise required for legal obligations or security purposes.

Contact Us

If you have any questions about this Privacy Policy or your personal data rights, please contact us at contact.store@luuna.in.